Legal & Compliance Notice

Blue Bridge Travel is an independent travel consultancy dedicated to providing bespoke travel planning services with the highest standards of consumer financial protection.

Agency and Regulatory Status

Blue Bridge Travel is a member of Experience It Now Travel, who are an Accredited Body Member of Hays Travel Limited, ATOL 5534. We act as an agent for ABTA bonded tour operators and suppliers. All bookings are subject to the relevant supplier's booking conditions.

Financial Protection (ABTA & ATOL)

Book with Confidence: We are a Member of ABTA (Membership Number P7133), which means you have the benefit of ABTA’s assistance and Code of Conduct. All the package holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available.

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. For more information about financial protection and the ATOL Certificate go to: www.caa.co.uk/atol-protection/.

Company Information

Hays Travel Limited is registered in England and Wales.

Company Registration Number: 1990682

VAT Registration Number: 193167195

Registered Office: 25 Vine Place, Sunderland, Tyne & Wear, SR1 3NA

Privacy & Data Protection Notice (UK GDPR)

At Blue Bridge Travel, we are committed to protecting your privacy and handling your personal data with the highest standards of security and transparency in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect and How We Use It

To process your travel inquiries, build bespoke quotes, and manage your bookings, we collect personal information directly from you via our qualification forms and consultations. This includes:

  • Contact Details: Names, email addresses, phone numbers, and residential addresses.
  • Booking Details: Passport information, dates of birth, and travel histories required to arrange your travel.
  • Special Category Data: With your explicit consent, we may collect dietary requirements, severe allergies, or mobility and medical accessibility challenges to ensure your safety and comfort during your trip.

2. Lawful Basis for Processing

Under UK GDPR, we only process your personal data when we have a valid legal framework to do so:

  • Performance of a Contract: To research, quote, and fulfill the holiday arrangements you request from us.
  • Consent: For our email marketing mailing lists, newsletter updates, or when handling any special health/dietary data. You can withdraw your consent at any time.
  • Legal Obligation: To comply with financial regulations, consumer laws, and standard travel industry compliance audits.

3. Data Sharing and Third Parties

We never sell your data. Your personal information is securely shared only with authorized partners strictly necessary to complete your travel planning:

  • Our network partners, Experience It Now Travel and Hays Travel Limited, utilizing their secure internal booking systems and infrastructure to process and protect your booking details.
  • The specific ABTA bonded tour operators (airlines, hotels, cruise lines) selected for your bespoke itinerary.

4. Data Retention and Security

Your details are securely stored within encrypted database platforms and are only retained for as long as necessary to provide our services, maintain financial records, or satisfy legal audit obligations. If you subscribe to our mailing lists, we will retain your email address until you choose to unsubscribe via the opt-out link provided in every communication.

5. Your Legal Rights

Under UK data protection law, you have distinct rights regarding your personal information, including the right to access the data we hold, request corrections, object to direct marketing, or request the complete erasure of your data ("the right to be forgotten").

For any queries regarding how your data is managed, or to exercise your privacy rights, please contact us directly at your dedicated business email address. If you believe your data has been handled incorrectly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.